Privacy Policy

01Who we are

No1 Buyers Ltd is a business that purchases pre-owned goods, including but not limited to vehicles, jewellery, watches, and other assets.

Our registered office is 66 Out Northgate, Bury St Edmunds, Suffolk, IP33 1JQ.

Company Registration Number: 10750527.

02Data we collect

We collect personal data that you provide to us, including:

• Name, address, date of birth and contact details.
• Identification documents (e.g. driving licence, passport).
• Information about the item(s) you sell to us.
• Transaction and payment details.
• CCTV images and in-store recordings (for security purposes).
• Any other information you choose to provide.

Website enquiries collect your name, email address, phone number, asset details and any notes you choose to provide. Appointment requests include your preferred day and time; home visit requests include your address. We record the enquiry date, reference and follow-up status.

Please do not include bank details, copies of identity documents or sensitive personal information in the website form.

03Why we collect your data

We collect and use your personal data for the following purposes:

• To assess and complete transactions.
• To verify your identity and prevent fraud or money laundering.
• To comply with legal and regulatory obligations.
• To maintain our records and accounts.
• To improve our services and customer experience.
• To deal with enquiries, complaints or legal claims.

We use website enquiry details to assess your asset, contact you, arrange requested appointments and discuss a possible purchase. The form does not sign you up for a marketing mailing list. Valuations and purchases are assessed by people; this website does not make automated purchase decisions.

04Legal basis for processing

We process your personal data under the following legal bases:

• Contract – to perform a contract with you.
• Legal obligation – to comply with laws and regulations, including anti-money laundering requirements.
• Legitimate interests – to run and protect our business, prevent fraud, and improve our services.
• Consent – where you have given us permission to do so.

For website enquiries, this includes taking steps at your request before a potential contract. We also use enquiry records to manage follow-ups and resolve queries, relying on our legitimate interest in running the service and maintaining accurate records.

05How we share your data

We do not sell your personal data.

We may share your data with:

• Government authorities, the police or regulatory bodies when required by law.
• Service providers who help us run our business (e.g. IT, payment processing, ID verification). These providers are contractually required to keep your data secure.
• Other parties where we have your consent or are legally permitted to do so.

Website, database and email service providers process information needed to provide those services.

Providers may process information in countries outside the UK. Contact us if you would like details of the applicable provider arrangements and safeguards. We do not publish your enquiry details on the public website.

06How we store and protect your data

We take appropriate technical and organisational measures to keep your data safe and secure.

Your data is stored securely and access is restricted to authorised staff only.

We regularly review our security measures to protect against unauthorised access, loss, misuse or disclosure.

Website enquiries are saved in a private database. The lead dashboard is restricted to the website owner’s authorised account.

07How long we keep your data

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting and regulatory requirements.

When we no longer need your data, we will securely delete or anonymise it.

We review the need to retain enquiry information once the enquiry is resolved. You can ask us about retention or request deletion using the contact details below.

08Your rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Restrict or object to how we use your data.
• Data portability – request a copy of your data.
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, please contact us using the details in Section 12. We may need to verify your identity before disclosing or changing personal information.

09CCTV and recordings

For the security of our customers, staff and premises, CCTV is in operation in our stores.

Footage is used for security purposes only and is retained for a limited period in line with our retention policy, unless required for an ongoing investigation or legal reason.

10Cookies and website use

Our website may use cookies to improve your browsing experience and analyse traffic.

You can manage your cookie preferences through your browser settings. The following details explain the current website use:

Our hosting and security providers may use cookies needed to operate and protect the website. Owner dashboard sign-in uses authentication cookies. We have not added advertising trackers or a marketing analytics service.

If you follow a social media or Google Maps link, that service’s privacy and cookie policies apply.

11Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will be available at our premises and on our website.

We encourage you to review this policy periodically.

12Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: